Terms of Service
These Terms of Service govern your use of the vitaman.co.id website and the purchase of natural supplements for men from Vitaman. By accessing the site or placing an order, you agree to these terms.
Vitaman, Surabaya
Vitaman operates from Jl. Basuki Rahmat No. 88, Embong Kaliasin, Genteng, Surabaya, Jawa Timur 60271. We offer vitamins and minerals for men, energy and endurance supplements, and healthy lifestyle products shipped to addresses across Indonesia.
By using this site you confirm that you are an adult resident of Indonesia and that the contact and shipping details you provide are accurate.
Jl. Basuki Rahmat No. 88
Embong Kaliasin, Genteng
Surabaya, Jawa Timur 60271
Use of the Website
Browsing and Ordering
You may use this site to browse our men's vitamin supplements, read wellness content, and place orders for delivery in Indonesia. You agree not to use the site for any unlawful purpose or to disrupt its operation.
Site Content Ownership
All content on this site, including text, product descriptions, ingredient lists, and labels, is the property of Vitaman. You may not copy, reproduce, or republish site content without written permission from us.
Account Accuracy
When you create an account or place an order, you agree to provide current and accurate information. You are responsible for keeping your login details confidential and for all activity under your account.
Product Information
Descriptions and Ingredients
We make every effort to ensure that product descriptions, ingredient lists, and usage instructions for our popular products for men are accurate at the time of publication. However, we do not guarantee that all information is free from error. Formulations and label details may change. Always check the physical product label before use.
Questions Before Ordering
If you have a specific question about a product ingredient or formulation, contact us before placing an order. Our team can confirm current label details, allergen information, and whether a particular natural capsules for strength and vitality product suits your routine.
Intended Audience
Supplement products are intended for adult men and are not intended for use by minors. Our men's health support range is formulated for healthy adults. If you are unsure whether a product is appropriate for your circumstances, consult a qualified professional before purchasing.
Product Information Use
Content on this site is provided for general product information and wellness context. It is not a substitute for reading the product label or seeking personalised guidance from a qualified professional.
Orders and Payment
Placing an Order
When you place an order for energy and endurance supplements or any other product on this site, you agree to provide accurate shipping and contact information. Orders are processed during normal business hours in Surabaya, Monday through Friday.
Available Payment Methods
Available payment methods include bank transfer and cash on delivery for local orders. If you choose cash on delivery, payment is made in person when the order is delivered to your address. Bank transfer details are provided at checkout confirmation.
Order Verification
We reserve the right to cancel an order if we cannot verify the payment or shipping details. In such cases, we will notify you using the contact information you provided and arrange any refund where a payment has already been received.
Pricing and Availability
Prices displayed on the site are in Indonesian Rupiah and are subject to change without notice. We aim to keep stock levels current, but product availability may vary. If an ordered item is unavailable, we will contact you to arrange a replacement, a backorder, or a refund.
Shipping and Delivery
Delivery Area
We ship orders to addresses across Indonesia. Local pickups can be arranged at our Surabaya office by contacting us in advance. Please confirm pickup availability before travelling to our location.
Shipping Times
Shipping times depend on the destination and the courier service used. Estimates provided at checkout are guidelines, not guarantees. We are not responsible for delays caused by the courier or by incorrect shipping addresses provided by the customer.
Address Accuracy
Please verify your delivery address before confirming an order. If a package is returned to us due to an incomplete or incorrect address, we will contact you to arrange re-shipment. Additional courier fees may apply for re-delivery.
Returns and Refunds
Damaged or Incorrect Items
If a product arrives damaged or does not match the description on our site, contact us within seven days of receiving the order to arrange a replacement or refund. Please keep the original packaging and take a photograph of the issue where possible.
Opened Containers
Due to the nature of supplement products, we do not accept returns of opened containers unless the product is defective. This policy protects product integrity and customer safety across our men's vitamin supplements range.
How to Request a Return
To request a return, email [email protected] with your order number and a description of the issue. Our team will respond during business hours with return instructions and next steps. Refunds are processed to the original payment method where possible.
Refund Timeline
Approved refunds are typically processed within five to ten business days. Bank transfer refunds may take longer depending on your bank. We will confirm by email once a refund has been initiated.
Liability and Changes
Limitation of Liability
Vitaman provides this website and its content on an as-is basis. To the fullest extent permitted by Indonesian law, we are not liable for indirect or consequential losses arising from the use of this site or the purchase of our products. Our liability for any individual order is limited to the purchase value of that order.
Updates to These Terms
We may update these Terms of Service from time to time. The effective date at the top of this page reflects the most recent revision. Continued use of the site after changes are posted constitutes acceptance of the updated terms.
Governing Law
These terms are governed by the laws of the Republic of Indonesia. Any disputes arising from your use of this site or purchases from Vitaman shall be resolved in the appropriate jurisdiction within Surabaya, Jawa Timur.
Related Policies
For information about how we handle personal data, see our Privacy Policy. For details on cookie usage, review our Cookie Policy.
Contact for Terms Inquiries
If you have questions about these Terms of Service, reach us by email or phone during business hours. Our team can clarify any point before you place an order for healthy lifestyle products on this site.
Surabaya, Jawa Timur